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B2B dunning software

Dunning software: the right reminder, to the right customer, at the right time

No more reminders sent by hand or identical for everyone. With Hoopiz, you build dunning scenarios tailored to each customer profile that trigger automatically, leaving your teams free for the conversations that matter.

See Hoopiz in a demoCalculate my DSO
−30%processing time
−10 daysof DSO
100%of reminders tracked and logged

−30% and −10 days: orders of magnitude observed among our mid-sized and group customers after 12 months of use; results vary depending on the starting point.

Illustration · example configuration

Sound familiar?

Chasing payments, yes. But not just any way.

Dunning is the first lever on DSO, and often the least well equipped.

Finance departmentCFO, treasurer
  • We don’t know whether customers have been chased, or when.
  • Dunning practices differ from one subsidiary or person to another.
  • Delays set in even though our payment terms are clear.
  • When someone is on holiday, dunning stops.
Credit managers & collectionsCredit managers, collection officers
  • We copy and paste the same e-mails all day long.
  • We chase a strategic customer like a bad payer.
  • We chase invoices that are already disputed, and sales complain.
  • There is no central record of what was said to the customer.

How Hoopiz helps

Automated, personalised and steered reminders

Your pain point
What Hoopiz does
What you gain
Copy-pasting e-mails all day
Automatic reminders by e-mail and text message, from personalised templates, with the statement of the invoices concerned.
Hours saved every week
Same reminder for every customer
Differentiated scenarios by segment, amount, payer profile or risk level: gentle for a strategic customer, firm for a bad payer.
Customer relationships preserved
Disputed invoices being chased
Reminders paused automatically as soon as a dispute is opened, and resumed once it is resolved.
No more clumsy reminders
Delays setting in
Pre-due reminders and gradual escalation: e-mail, scheduled call, firm reminder, credit manager approval.
Payments on the due date
Inconsistent practices across subsidiaries
Shared scenarios configurable by company, in several languages and currencies.
A consistent process across the group
No central record
Full history of reminders, calls, promises and exchanges, available to all authorised teams.
Continuity, even during absences

In practice

Three scenarios, three customer profiles

Example configurations. Each scenario is fully customisable: steps, timing, channels, tone and approvals.

Strategic customerGentle dunningPre-due reminder at D−5, courteous e-mail at D+3 with the salesperson in copy, call by the account manager at D+15. No firm reminder without approval.
Standard customerGradual dunningReminder at D−3, first reminder at D+1, second at D+10, scheduled call at D+20, firm reminder at D+30.
Risky customerTight dunningReminder from D+1, call at D+5, alert to the credit manager and blocking of new orders at D+15.

Comparison

ERP dunning module or dedicated dunning software?

ERPs can send dunning letters. Dedicated software steers the whole process and draws on what you know about each customer.

Excel & e-mailERP dunning moduleHoopiz
Automatic reminders—✓✓
Scenarios by segment, profile and risk—Limited✓
Pre-due remindersManualDepends on ERP✓
E-mail and text messageManualDepends on ERP✓
Automatic pause when disputed——✓
Prioritised call agenda——✓
History shared with sales——✓
Multi-company, multilingualManualDepends on ERP✓

Beyond dunning

Dunning connected to your entire Credit Management

Dunning that knows your customers

Because it draws on each customer’s risk, payment behaviour and credit insurance, Hoopiz dunning is more accurate than a standalone tool.

  • behavioural scoring based on observed delays;
  • alerts when credit limits are exceeded;
  • your credit insurance policy obligations respected.

hoopiOne AI for dunning

Rolled out progressively from January 2027, Hoopiz’s AI capabilities will help your teams:

  • anticipate which customers are likely to pay late;
  • focus reminders on the most effective actions;
  • retrieve a customer’s history with a single question.

Go further

Measure your potential, explore the platform

SolutionCollections softwareFrom reminders to litigation, the whole collection process. CalculatorDSO calculatorYour DSO, average delay and cash tied up. Self-assessmentCredit Management maturityYour score in 12 questions, and your priorities.

FAQ

Dunning software: your questions

More questions? See our full FAQ.

What is dunning software?

Dunning software automates payment reminders to customers who are late or approaching the due date, following predefined scenarios: e-mails, text messages, scheduled calls. It centralises the history of exchanges and lets you measure how effective your dunning is.

When should you chase a customer?

Ideally before the due date, with a pre-due reminder, then from the day after the due date. The pace of subsequent reminders depends on the customer’s profile and the amount at stake: that is the whole point of differentiated scenarios.

How can you chase payments without harming the business relationship?

By adapting tone and pace to each customer, involving the salesperson at key steps and pausing reminders as soon as a dispute is opened. Hoopiz lets you configure all of this, scenario by scenario.

Can Hoopiz send reminders in several languages?

Yes. The platform is multilingual and multi-company: you can define templates and scenarios by language, country or subsidiary.

How is it different from my ERP’s dunning module?

The ERP module sends standard dunning letters. Hoopiz differentiates scenarios by customer profile and risk, prioritises team actions, manages disputes collaboratively and links dunning to risk and credit insurance management.

Does Hoopiz integrate with our ERP?

Yes. Hoopiz connects to the main ERP and accounting systems (SAP, Microsoft Dynamics, Sage, Cegid…) via secure APIs or SFTP: invoices, payments and matching are synchronised automatically.

See your dunning scenarios come to life

In a demo, we build a scenario suited to your customers with you and show you its effect on your DSO.

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