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Customer risk management software
Customer risk management: anticipate bad debt before it happens
Hoopiz assesses every customer from account opening, sets and monitors credit limits, and alerts you as soon as risk changes. You sell with greater peace of mind, and your sales teams know how far they can go.
−30%: order of magnitude observed among our mid-sized and group customers after 12 months of use; results vary depending on the starting point.
Illustration · fictitious data
Sound familiar?
Customer risk is managed before the invoice, not after
Many defaults were predictable: the signals were there, but scattered between the data provider, the insurer, accounting and sales.
- We discover our biggest risks when the customer defaults.
- We don’t know our real exposure to a customer served by several subsidiaries.
- Credit limits exist on paper, but nobody enforces them.
- Bad debt hits our bottom line directly.
- To analyse a customer, we look at four different tools.
- External ratings say nothing about solvent customers… who pay late.
- Accounts are opened without checks, under sales pressure.
- We find out about deteriorating risk by chance.
How Hoopiz helps
All your risk information, in one place, at the right time
In practice
Customer risk, from first quote to final payment
Account openingRisk checks and proposed limit.
ApprovalCredit limit approval workflow.
CoverLimit request to the credit insurer.
MonitoringRating, behaviour and cover tracked continuously.
AlertOverrun or deterioration: the right person is notified.
DecisionLimit review, securing or order blocking.
Each step is configurable to your organisation and delegation levels.
At the heart of your information system
Risk decisions applied everywhere
Connected to your ERP and CRM
Through the CONNECT module and its APIs, Credit Management decisions feed directly into your applications:
- automatic blocking and release of customer accounts in the ERP;
- risk level visible to sales in the CRM;
- risk data available in your BI tools.
hoopiOne AI for customer risk
Rolled out progressively from January 2027, Hoopiz’s AI capabilities will help your teams:
- detect early warning signs of deterioration sooner;
- automatically cross-check risk, exposure and cover;
- answer in one question: “which customers exceed their limit without cover?”.
What is customer risk management?
Customer risk management means assessing each customer’s ability and willingness to pay, setting appropriate credit limits and monitoring changes, so you can sell without exposing yourself to bad debt. It is the first pillar of Credit Management.
How do you set a customer credit limit?
By combining external financial information, any credit insurance cover, observed payment behaviour and the customer’s commercial potential. Hoopiz brings these together and organises limit approval according to your delegation levels.
What is behavioural scoring?
It is a score calculated from the payment delays actually observed with your customers. It complements external ratings and helps spot customers who are solvent but pay late, which data providers do not flag.
Does Hoopiz use external financial data?
Yes. Hoopiz connects to financial information providers such as Creditsafe, Ellisphere or Infolegale, and to your credit insurers, to add ratings, alerts and cover to each customer’s profile.
How do you manage the risk of a customer shared by several subsidiaries?
With the PILOT+ option, Hoopiz consolidates the exposure and risk of the same customer across all group companies, in multiple currencies, so you can steer overall exposure and consistent limits.
Stay one step ahead of customer risk
In a demo, we show you how Hoopiz assesses, monitors and secures your customer portfolio.