Why measure the maturity of your Credit Management?
Credit Management, or customer credit management, covers all the practices that let a company sell safely and get paid on time: risk assessment, credit limits, credit insurance, dunning, dispute management, collections and accounts receivable steering.
Measuring your maturity in each of these areas shows where the quickest gains lie: cash tied up, avoidable bad debt, time lost on manual tasks.
The 5 areas assessed
- Customer risk: assessment at account opening, credit limits and monitoring;
- Dunning & collections: how reminders are triggered and actions prioritised;
- Disputes & collaboration: dispute handling and involvement of sales and sales administration;
- Credit insurance: matching cover and exposure, meeting policy obligations;
- Steering & tools: DSO tracking, KPIs and tools used.
The 4 maturity levels
- Initial (0–39): practices rely on people and files, risk is endured rather than anticipated;
- Structuring (40–59): processes exist but remain manual and only partly monitored;
- Controlled (60–79): processes are tooled and steered, with further gains possible through automation and collaboration;
- Optimised (80–100): Credit Management is automated, data-driven and shared across the company.
Frequently asked questions
Are my answers stored?
No. The assessment is calculated directly in your browser: no answer is sent to or kept by Hoopiz.
Who is this self-assessment for?
Finance departments, credit managers and heads of collections at SMEs, mid-sized companies and groups. The questions cover practices specific to organisations that track a large number of customers and invoices: credit limits, dunning scenarios, credit insurance, collaboration with sales teams.
What should I do after the assessment?
Start with the priorities identified: these are the areas where the gap with best practice is largest. A Hoopiz demo then shows you how digitisation helps you progress in each of them.
How is the score calculated?
Each answer corresponds to a practice level, from 0 to 3. Each area’s score is the average of its answers, converted to a score out of 100; the overall score is the average of the areas assessed. If you have no credit insurance, that area is not taken into account.